Concepedia

Service Process Optimization

Service Process Optimization is a systematic analytical approach within service automation systems and sustainable service operations that enhances the efficiency, effectiveness, and sustainability of service delivery processes by identifying, modeling, and refining process structures, resource allocations, and performance metrics to achieve optimal operational outcomes.

21

Publications

748

Citations

57

Authors

35

Institutions

Publications per year

2017–2026

6

Parents

Publications

21

Optimal Design of Coproductive Services: Interaction and Work Allocation

Guillaume Roels · Manufacturing & Service Operations Management · 2014 · 118 citations

, , +17

A heuristic approach to optimal service selection in service oriented architectures

Daniel A. Menascé, Emiliano Casalicchio, Vinod Dubey · 2008 · 75 citations

, , +16

Service process design flexibility and customer waiting time

Chwen Sheu, Roger McHaney, Sunil Babbar · International Journal of Operations & Production Management · 2003 · 61 citations

, , +17

Per-flow optimal service selection for Web services based processes

Danilo Ardagna, Raffaela Mirandola · Journal of Systems and Software · 2010 · 56 citations

, , +13

A Robust Optimization Approach for Improving Service Quality

Andreas C. Soteriou, Richard B. Chase · Manufacturing & Service Operations Management · 2000 · 52 citations

, , +17

1–5 of 21

Authors

57

  1. VD
    Vinod Dubey

    George Mason University, United States

    2 publications · 93 citations

    2

    h-index

  2. JA
    Jiju Antony

    Heriot-Watt University, United Kingdom

    2 publications · 67 citations

    2

    h-index

  3. DA
    Daniel A. Menascé

    George Mason University, United States

    2 publications · 93 citations

    2

    h-index

  4. AF
    Alexandre Fonseca Torres

    Universidade Federal de Itajubá, Brazil

    1 publications · 30 citations

    1

    h-index

  5. LV
    Luís Velez Lapão

    Universidade Nova de Lisboa, Portugal

    1 publications · 13 citations

    1

    h-index

1–5 of 57

Institutions

35

  1. George Mason University

    Fairfax, United States

    2 h-index

    3 publications

    168 citations

  2. Operation PAR

    Pinellas Park, United States

    1 h-index

    1 publications

    30 citations

  3. Heriot-Watt University

    Edinburgh, United Kingdom

    1 h-index

    1 publications

    30 citations

  4. Glasgow Caledonian University

    Glasgow, United Kingdom

    1 h-index

    1 publications

    37 citations

  5. Universidade Nova de Lisboa

    Lisbon, Portugal

    1 h-index

    1 publications

    13 citations

  6. EBS University of Business and Law

    Wiesbaden, Germany

    1 h-index

    1 publications

    17 citations

  7. Deutsche Bank (Germany)

    Frankfurt am Main, Germany

    1 h-index

    1 publications

    35 citations

  8. University of Genoa

    Genoa, Italy

    1 h-index

    4 publications

    56 citations

1–8 of 35

Venues

  1. Manufacturing & Service Operations Management

    2 publications · 170 citations

    2

    h-index

  2. International Journal of Product Development

    IJPD · 1 publications · 10 citations

    1

    h-index

  3. Future Generation Computer Systems

    FGCS · 1 publications · 13 citations

    1

    h-index

  4. Journal of Systems and Software

    JSS · 1 publications · 56 citations

    1

    h-index

  5. Procedia Manufacturing

    1 publications · 29 citations

    1

    h-index

1–5