Concepedia

Service Digitization

Service Digitization is the systematic transformation of public sector service delivery processes into digital formats through the application of information and communication technologies to enhance accessibility, efficiency, and citizen engagement.

197

Publications

13.1K

Citations

495

Authors

277

Institutions

Publications per year

2017–2026

122

Variants

Digital Service Delivery

Parents

Publications

197

Transformative service research: An agenda for the future

Laurel Anderson, Amy L. Ostrom, Canan Corus et al. · Journal of Business Research · 2012 · 953 citations

, , +11

Service Innovation in the Digital Age: Key Contributions and Future Directions

Michael Barrett, Elizabeth Davidson, Jaideep Prabhu et al. · MIS Quarterly · 2015 · 935 citations · Full text

, , +7

Adopting a platform approach in servitization: Leveraging the value of digitalization

Javier Cenamor, David Sjödin, Vinit Parida · International Journal of Production Economics · 2017 · 558 citations

, , +11

Close encounters of the digital kind: A research agenda for the digitalization of public services

Ida Lindgren, Christian Østergaard Madsen, Sara Hofmann et al. · Government Information Quarterly · 2019 · 488 citations · Full text

, , +16

How Big Data Analytics Enables Service Innovation: Materiality, Affordance, and the Individualization of Service

Christiane Lehrer, Alexander Wieneke, Jan vom Brocke et al. · Journal of Management Information Systems · 2018 · 395 citations · Full text

, , +14

1–5 of 197

Authors

495

  1. IM
    Ines Mergel

    Syracuse University, United States

    2 publications · 133 citations

    2

    h-index

  2. KL
    Kenneth L. Kraemer

    University of California, Irvine, United States

    2 publications · 38 citations

    2

    h-index

  3. EB
    Eric Breit

    OsloMet – Oslo Metropolitan University, Norway

    2 publications · 181 citations

    2

    h-index

  4. ML
    Miriam Lips

    Victoria University of Wellington, New Zealand

    2 publications · 47 citations

    2

    h-index

  5. IL
    Ida Lindgren

    Linköping University, Sweden

    2 publications · 585 citations

    2

    h-index

1–5 of 495

Institutions

277

  1. University of Agder

    Kristiansand, Norway

    4 h-index

    8 publications

    831 citations

  2. OsloMet – Oslo Metropolitan University

    Oslo, Norway

    3 h-index

    6 publications

    509 citations

  3. University of Helsinki

    Helsinki, Finland

    3 h-index

    5 publications

    134 citations

  4. Utrecht University

    Utrecht, The Netherlands

    2 h-index

    2 publications

    236 citations

  5. University of Szczecin

    Szczecin, Poland

    2 h-index

    4 publications

    60 citations

  6. Delft University of Technology

    Delft, The Netherlands

    2 h-index

    6 publications

    118 citations

  7. Griffith University

    Brisbane, Australia

    2 h-index

    2 publications

    91 citations

  8. Victoria University of Wellington

    Wellington, New Zealand

    2 h-index

    3 publications

    60 citations

1–8 of 277

Venues

  1. Government Information Quarterly

    11 publications · 1.4K citations

    11

    h-index

  2. SSRN Electronic Journal

    Repository · 6 publications · 205 citations

    6

    h-index

  3. Sustainability

    5 publications · 642 citations

    5

    h-index

  4. Global Public Policy and Governance

    4 publications · 87 citations

    4

    h-index

  5. Public Management Review

    4 publications · 257 citations

    4

    h-index

1–5