Concepedia

Service Delivery Effectiveness

Service Delivery Effectiveness is a performance construct that evaluates the extent to which an organization’s services are delivered in a timely, accurate, and client-satisfying manner relative to established standards and intended outcomes.

1.5K

Publications

68.3K

Citations

4.5K

Authors

1.6K

Institutions

Publications per year

2017–2026

318

Parents

Publications

1.5K

Implementation research: a synthesis of the literature.

Fixsen Dl, Naoom Sf, Blase Ka et al. · 2005 · 3.8K citations

, , +16

E‐Government and the Transformation of Service Delivery and Citizen Attitudes

Darrell M. West · Public Administration Review · 2004 · 1.5K citations

, , +14

Customer voluntary performance: Customers as partners in service delivery

Lance A. Bettencourt · Journal of Retailing · 1997 · 1.3K citations

, , +14

Effectiveness, Transportability, and Dissemination of Interventions: What Matters When?

Sonja K. Schoenwald, Kimberly Hoagwood · Psychiatric Services · 2001 · 765 citations

, , +15

Solutions When the Solution is the Problem: Arraying the Disarray in Development

Lant Pritchett, Michael Woolcock · World Development · 2003 · 692 citations

, , +13

1–5 of 1.5K

Authors

4.5K

  1. RD
    Richard Dembo

    University of South Florida, United States

    5 publications · 124 citations

    5

    h-index

  2. CC
    Camille Chin Sue

    Icahn School of Medicine at Mount Sinai, United States

    4 publications · 106 citations

    4

    h-index

  3. RA
    Robert A. Rosenheck

    Yale University, United States

    4 publications · 99 citations

    4

    h-index

  4. RR
    Robert Rosenheck

    Yale University, United States

    4 publications · 254 citations

    4

    h-index

  5. PB
    Polly Borden

    Icahn School of Medicine at Mount Sinai, United States

    4 publications · 106 citations

    4

    h-index

1–5 of 4.5K

Institutions

1.6K

  1. University College London

    London, United Kingdom

    18 h-index

    53 publications

    2.4K citations

  2. UNSW Sydney

    Sydney, Australia

    16 h-index

    42 publications

    2.2K citations

  3. The University of Sydney

    Sydney, Australia

    16 h-index

    52 publications

    1.7K citations

  4. Monash University

    Melbourne, Australia

    15 h-index

    36 publications

    1.5K citations

  5. The University of Queensland

    Brisbane, Australia

    15 h-index

    30 publications

    1.2K citations

  6. University of Toronto

    Toronto, Canada

    15 h-index

    37 publications

    1.9K citations

  7. University of Birmingham

    Birmingham, United Kingdom

    14 h-index

    30 publications

    1.2K citations

  8. University of North Carolina at Chapel Hill

    Chapel Hill, United States

    13 h-index

    31 publications

    1.4K citations

1–8 of 1.6K

Venues

  1. PubMed

    Repository · 33 publications · 1.4K citations

    20

    h-index

  2. Psychiatric Services

    15 publications · 1.3K citations

    12

    h-index

  3. BMC Health Services Research

    11 publications · 557 citations

    11

    h-index

  4. PLoS ONE

    10 publications · 291 citations

    10

    h-index

  5. Public Administration Review

    PAR · 10 publications · 2.2K citations

    10

    h-index

1–5