Concepedia

Service Blueprint Mapping

Service Blueprint Mapping is a methodological framework within service design that systematically visualizes the service delivery process by delineating customer actions, frontline employee interactions, support processes, and physical evidence to identify critical touchpoints and operational dependencies.

24

Publications

669

Citations

75

Authors

39

Institutions

Publications per year

2017–2026

11

Parents

Publications

24

Service design for intelligent parking based on theory of inventive problem solving and service blueprint

Ching‐Hung Lee, Yu-Hui Wang, Amy J.C. Trappey · Advanced Engineering Informatics · 2014 · 68 citations

, , +15

In-flight NCCI management by combining the Kano model with the service blueprint: A comparison of frequent and infrequent flyers

Mi-Jeong Go, Insin Kim · Tourism Management · 2018 · 65 citations

, , +12

Development of a service blueprint for the online-to-offline integration in service

Do-Hyeon Ryu, Chiehyeon Lim, Kwang-Jae Kim · Journal of Retailing and Consumer Services · 2019 · 62 citations · Full text

, , +14

Modularizing product extension services: An approach based on modified service blueprint and fuzzy graph

Wenyan Song, Zhenyong Wu, Xiuzhen Li et al. · Computers & Industrial Engineering · 2015 · 51 citations

, , +15

Autonomous Transportation Systems and Services Enabled by the Next-Generation Network

Linlin You, Junshu He, Wei Wang et al. · IEEE Network · 2022 · 40 citations

, , +14

1–5 of 24

Authors

75

  1. YS
    Yong Se Kim

    Sungkyunkwan University, South Korea

    3 publications · 44 citations

    3

    h-index

  2. WW
    Wei Wang

    Dalian University of Technology, China

    1 publications · 40 citations

    1

    h-index

  3. RK
    Ruchika Kulshrestha

    Institute of Travel & Tourism, United Kingdom

    1 publications · 17 citations

    1

    h-index

  4. AC
    Armando Calabrese

    University of Rome Tor Vergata, Italy

    1 publications · 20 citations

    1

    h-index

  5. FD
    Federico De Francesco

    IBM (Italy), Italy

    1 publications · 20 citations

    1

    h-index

1–5 of 75

Institutions

39

  1. Sungkyunkwan University

    Seoul, South Korea

    2 h-index

    9 publications

    130 citations

  2. Linköping University

    Linköping, Sweden

    1 h-index

    6 publications

    114 citations

  3. University of Derby

    Derby, United Kingdom

    1 h-index

    1 publications

    17 citations

  4. Shanghai Jiao Tong University

    Shanghai, China

    1 h-index

    2 publications

    102 citations

  5. IBM (Italy)

    Milan, Italy

    1 h-index

    1 publications

    20 citations

  6. Universidade Federal do Rio de Janeiro

    Rio de Janeiro, Brazil

    1 h-index

    1 publications

    17 citations

  7. Pusan National University

    Busan, South Korea

    1 h-index

    2 publications

    130 citations

  8. Sapienza University of Rome

    Rome, Italy

    1 h-index

    1 publications

    20 citations

1–8 of 39

Venues

  1. Journal of Cleaner Production

    1 publications · 26 citations

    1

    h-index

  2. Sustainability

    1 publications · 23 citations

    1

    h-index

  3. European Journal of Operational Research

    1 publications · 25 citations

    1

    h-index

  4. Business Process Management Journal

    BPMJ · 1 publications · 20 citations

    1

    h-index

  5. 1

    h-index

1–5