Concepedia

Self-checkout Operations

Self-Checkout Operations is a retail operational system that enables customers to scan, bag, and pay for purchased items without direct assistance from cashier staff, distinguishing it from traditional checkout systems through its reliance on automated technology and customer self-service.

17

Publications

1.1K

Citations

53

Authors

34

Institutions

Publications per year

2017–2026

7

Parents

Publications

17

Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market

Fatma Demirci Orel, Ali Kara · Journal of Retailing and Consumer Services · 2013 · 467 citations

, , +15

The effect of self-checkout quality on customer satisfaction and repatronage in a retail context

Teresa Fernandes, Rui Pedroso · Service Business · 2016 · 109 citations · Full text

, , +14

Investigating passengers’ intentions to use technology-based self check-in services

Jin-Long Lu, Hung-Yen Chou, Pei-Chuan Ling · Transportation Research Part E Logistics and Transportation Review · 2008 · 96 citations

, , +13

Check-in services and passenger behaviour: Self service technologies in airport systems

José I. Castillo-Manzano, Lourdes López Valpuesta · Computers in Human Behavior · 2013 · 76 citations · Full text

, , +16

Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentions

Hyun‐Joo Lee · Journal of Research in Interactive Marketing · 2017 · 70 citations

, , +17

1–5 of 17

Authors

53

  1. MA
    Muhammad Atif Sarwar

    National Yang Ming Chiao Tung University, Taiwan

    1 publications · 26 citations

    1

    h-index

  2. TP
    Taezoon Park

    Nanyang Technological University, Singapore

    1 publications · 33 citations

    1

    h-index

  3. JI
    José I. Castillo-Manzano

    Universidad de Sevilla, Spain

    1 publications · 76 citations

    1

    h-index

  4. YL
    Yaqiong Lv

    Wuhan University of Technology, China

    1 publications · 33 citations

    1

    h-index

  5. TR
    Tapani Rinta-Kahila

    The University of Queensland, Australia

    1 publications · 18 citations

    1

    h-index

1–5 of 53

Institutions

34

  1. K. J. Somaiya Hospital & Research Centre

    Mumbai, India

    1 h-index

    1 publications

    46 citations

  2. University of Minnesota

    Minneapolis, United States

    1 h-index

    1 publications

    43 citations

  3. Technical University of Košice

    Košice, Slovakia

    1 h-index

    5 publications

    75 citations

  4. IBM (United States)

    Armonk, United States

    1 h-index

    6 publications

    96 citations

  5. University of Malta

    Msida, Malta

    1 h-index

    2 publications

    20 citations

  6. Pennsylvania State University

    State College, United States

    1 h-index

    1 publications

    467 citations

  7. Samueli Institute

    Alexandria, United States

    1 h-index

    1 publications

    43 citations

  8. Case Western Reserve University

    Cleveland, United States

    1 h-index

    1 publications

    43 citations

1–8 of 34

Venues

  1. Journal of Retailing and Consumer Services

    2 publications · 485 citations

    2

    h-index

  2. 1

    h-index

  3. Service Business

    1 publications · 109 citations

    1

    h-index

  4. Procedia Manufacturing

    1 publications · 10 citations

    1

    h-index

  5. Journal of Research in Interactive Marketing

    1 publications · 70 citations

    1

    h-index

1–5