Concepedia

Return Decision-making

Return Decision-Making is a theoretical construct in consumer behavior that identifies the cognitive and situational factors influencing a customer's choice to return a purchased product, distinguishing it from related post-purchase behaviors by focusing specifically on the evaluation and justification processes preceding the return action.

35

Publications

2.6K

Citations

83

Authors

63

Institutions

Publications per year

2017–2026

16

Variants

Return Decision Making

Parents

Publications

35

Information, Contracting, and Quality Costs

Stanley Baiman, Paul E. Fischer, Madhav V. Rajan · Management Science · 2000 · 375 citations

, , +15

The Option Value of Returns: Theory and Empirical Evidence

Eric T. Anderson, Karsten T. Hansen, Duncan Simester · Marketing Science · 2009 · 273 citations

, , +17

Online purchase return policy leniency and purchase decision: Mediating role of consumer trust

Pejvak Oghazi, Stefan Karlsson, Daniel Hellström et al. · Journal of Retailing and Consumer Services · 2018 · 227 citations

, , +16

RISK AND RETURN IN ORGANIZATIONAL DECISION MAKING.

Gerry McNamara, Philip Bromiley · Academy of Management Journal · 1999 · 152 citations · Full text

, , +16

The impact of customer returns on pricing and order decisions

Jing Chen, Peter C. Bell · European Journal of Operational Research · 2008 · 135 citations

, , +14

1–5 of 35

Authors

83

  1. LH
    Lu Hsiao

    National Chung Hsing University, Taiwan

    2 publications · 66 citations

    2

    h-index

  2. TZ
    Tianxin Zou

    University of Florida, United States

    1 publications · 84 citations

    1

    h-index

  3. ZW
    Zhiguo Wang

    Dalhousie University, Canada

    1 publications · 17 citations

    1

    h-index

  4. JM
    Jochen Mayer

    University of Tübingen, Germany

    1 publications · 15 citations

    1

    h-index

  5. CW
    Chong Wang

    Cranfield University, United Kingdom

    1 publications · 51 citations

    1

    h-index

1–5 of 83

Institutions

63

  1. Dalhousie University

    Halifax, Canada

    3 h-index

    5 publications

    193 citations

  2. National Chung Hsing University

    Taichung, Taiwan

    2 h-index

    2 publications

    66 citations

  3. Radboud University Nijmegen

    Nijmegen, The Netherlands

    2 h-index

    3 publications

    81 citations

  4. University of Oxford

    Oxford, United Kingdom

    2 h-index

    2 publications

    79 citations

  5. Pennsylvania State University

    State College, United States

    2 h-index

    2 publications

    422 citations

  6. University of Florida

    Gainesville, United States

    2 h-index

    2 publications

    106 citations

  7. Södertörn University

    Huddinge, Sweden

    1 h-index

    1 publications

    227 citations

  8. National Research University Higher School of Economics

    Moscow, Russia

    1 h-index

    1 publications

    37 citations

1–8 of 63

Venues

  1. Journal of Retailing and Consumer Services

    3 publications · 331 citations

    3

    h-index

  2. Production and Operations Management

    POMS · 3 publications · 209 citations

    3

    h-index

  3. European Journal of Operational Research

    2 publications · 186 citations

    2

    h-index

  4. Management Science

    2 publications · 459 citations

    2

    h-index

  5. Journal of Ethnic and Migration Studies

    JEMS · 1 publications · 54 citations

    1

    h-index

1–5