Restaurant Reputation

Restaurant Reputation is a construct within consumer behavior and service management that denotes the perceived overall quality and credibility of a dining establishment as evaluated by stakeholders, distinguished by its reliance on cumulative reviews, word-of-mouth, awards, and media representations to influence patronage decisions.

Publications

4.2K

Citations

151

Authors

Institutions

Publications per year

2017–2026

Parents

Restaurant Culture

Publications

Reviews, Reputation, and Revenue: The Case of Yelp.Com

Michael Luca · SSRN Electronic Journal · 2011 · 522 citations · Full text

Business, Marketing, Marketing Management +17

Customer complaint behaviour towards hotel restaurant services

Vincent C. S. Heung, Terry Lam · International Journal of Contemporary Hospitality Management · 2003 · 273 citations

Management, Hospitality Management, Consumer Behavior +15

The impact of social media reviews on restaurant performance: The moderating role of excellence certificate

Woo Gon Kim, Jun Li, Robert A. Brymer · International Journal of Hospitality Management · 2016 · 249 citations

Business, Hospitality Management, Marketing +15

Reputational Incentives for Restaurant Hygiene

Ginger Zhe Jin, Phillip Leslie · American Economic Journal Microeconomics · 2009 · 240 citations

Management, Hospitality Management, Quality Management +16

Consumer-based chain restaurant brand equity, brand reputation, and brand trust

Sung H. Han, Bang Nguyen, Timothy J. Lee · International Journal of Hospitality Management · 2015 · 232 citations · Full text

Business, Marketing, Marketing Management +16

1–5 of 59

Authors

151

ML
Michael Luca
Harvard University, United States
3 publications · 707 citations
3
h-index
ZZ
Ziqiong Zhang
Harbin Institute of Technology, China
4 publications · 82 citations
2
h-index
CT
Canon Tong
University of South Australia, Australia
2 publications · 53 citations
2
h-index
SL
Sanghyeop Lee
Sejong University, South Korea
2 publications · 111 citations
2
h-index
HL
Hengyun Li
Hong Kong Polytechnic University, Hong Kong SAR China
2 publications · 99 citations
2
h-index

1–5 of 151

Institutions

1–8 of 97

Venues

International Journal of Hospitality Management
10 publications · 1K citations
10
h-index
International Journal of Contemporary Hospitality Management
5 publications · 569 citations
5
h-index
Sustainability
3 publications · 161 citations
3
h-index
International Journal of Environmental Research and Public Health
2 publications · 126 citations
2
h-index
Journal of Cultural Economy
2 publications · 84 citations
2
h-index

1–5