Request Fulfillment

Request Fulfillment is a core process within IT Service Management that belongs to the service operation stage of the service lifecycle, distinguished by its focus on efficiently and effectively handling user requests for standard services, information, or access, as opposed to incidents or problems.

123

Publications

6.8K

Citations

349

Authors

151

Institutions

Publications per year

2017–2026

Parents

It Service Management

Children

Access Request FulfillmentFulfillment Lead Time ReductionHardware Request FulfillmentKnowledge-enabled Request FulfillmentProvisioning WorkflowsRequest Approval WorkflowRequest Escalation ManagementRequest Fulfillment AutomationRequest Fulfillment Process DesignRequest Logging

Publications

123

Business Process Execution Language for Web Services Version 1.1

Tony Andrews · Medical Entomology and Zoology · 2003 · 1.2K citations

Business, Information Systems, Information Technology +14

The design of the TAO real-time object request broker

Douglas C. Schmidt, David L. Levine, Sumedh Mungee · Computer Communications · 1998 · 545 citations

Computing, Computer Science, Computer Systems +11

Dynamic and adaptive composition of e-services

Fabio Casati, Ming-Chien Shan · Information Systems · 2001 · 338 citations

Business, Information Systems, Information Technology +11

TQoS: Transactional and QoS-Aware Selection Algorithm for Automatic Web Service Composition

Joyce El Hadad, Maude Manouvrier, Marta Rukoz · IEEE Transactions on Services Computing · 2010 · 313 citations

Business, Information Systems, Systems Engineering +13

Seeking meaning a process approach to library and information services

2004 · 232 citations

Business, Information Systems, Service Operations +11

1–5 of 123

Authors

349

MP
M. Papazoglou
Tilburg University, Netherlands
3 publications · 181 citations
3
h-index
MA
Marco Aiello
University of Groningen, Netherlands
3 publications · 135 citations
3
h-index
DL
Dongwon Lee
Pennsylvania State University, United States
3 publications · 223 citations
3
h-index
DB
Daniela Berardi
Sapienza University of Rome, Italy
3 publications · 56 citations
3
h-index
DC
Diego Calvanese
Free University of Bozen-Bolzano, Italy
3 publications · 56 citations
3
h-index

1–5 of 349

Institutions

151

1–8 of 151

Venues

International Journal of Web Services Research
JWSR · 4 publications · 277 citations
4
h-index
Journal of Marketing Research
4 publications · 294 citations
4
h-index
Decision Support Systems
3 publications · 124 citations
3
h-index
Journal of Pragmatics
3 publications · 266 citations
3
h-index
Journal of Network and Computer Applications
JNCA · 3 publications · 157 citations
3
h-index

1–5