Concepedia

Request Escalation Management

Request Escalation Management is a formal process framework within request fulfillment that systematically identifies, categorizes, and routes escalated service requests beyond standard handling procedures to ensure timely resolution by appropriate authorities.

2

Publications

260

Citations

5

Authors

3

Institutions

Publications per year

2017–2026

0

Parents

Publications

2

1–2 of 2

Authors

5

  1. JM
    Judi McLean Parks

    Washington University in St. Louis, United States

    1 publications · 109 citations

    1

    h-index

  2. EJ
    Edward J. Conlon

    University of Iowa, United States

    1 publications · 109 citations

    1

    h-index

  3. WM
    Wil M. P. van der Aalst

    Eindhoven University of Technology, Netherlands

    1 publications · 151 citations

    1

    h-index

  4. MD
    Marlon Dumas

    University of Tartu, Estonia

    1 publications · 151 citations

    1

    h-index

  5. MR
    Michael Rosemann

    Queensland University of Technology, Australia

    1 publications · 151 citations

    1

    h-index

1–5 of 5

Institutions

3

  1. College of Business Administration

    Riga, Latvia

    1 h-index

    1 publications

    109 citations

  2. Eindhoven University of Technology

    Eindhoven, The Netherlands

    1 h-index

    1 publications

    151 citations

  3. Queensland University of Technology

    Brisbane, Australia

    1 h-index

    3 publications

    453 citations

1–3 of 3

Venues

  1. Decision Support Systems

    1 publications · 151 citations

    1

    h-index

  2. Journal of Applied Psychology

    1 publications · 109 citations

    1

    h-index

1–2