Concepedia

Guest Request Management

Guest Request Management is an information systems framework within housekeeping operations that systematically captures, prioritizes, and tracks guest-initiated service demands to ensure timely fulfillment and enhance hospitality service quality.

4

Publications

233

Citations

10

Authors

5

Institutions

Publications per year

2017–2026

1

Parents

Publications

4

Best Practices in Human Resources

Cathy A. Enz, Judy A. Siguaw · Cornell Hotel and Restaurant Administration Quarterly · 2000 · 133 citations

, , +17

Service Quality in the Hotel Industry

Eliza Ching Yick Tse, Suk‐ching Ho · Cornell Hospitality Quarterly · 2009 · 55 citations

, , +16

The Role of Electronic Customer Relationship Management (E-CRM) In Improving Service Quality

Ahmad Zaelani Adnan, Agus Rahayu, Heny Hendrayati et al. · Journal of Physics Conference Series · 2021 · 26 citations · Full text

, , +17

Visitor preferences for management actions.

Dorothy H. Anderson, Michael J. Manfredo · 1986 · 19 citations

, , +13

Optimizing Airbnb Search Journey with Multi-task Learning

Austin Chan, Malay Haldar, Jie Tang et al. · 2023 · 13 citations · Full text

, , +17

1–5 of 4

Authors

10

  1. DH
    Dorothy H. Anderson

    University of Minnesota, United States

    1 publications · 19 citations

    1

    h-index

  2. HH
    Heny Hendrayati

    Indonesia University of Education, Indonesia

    1 publications · 26 citations

    1

    h-index

  3. SH
    Suk‐ching Ho

    Chinese University of Hong Kong, Hong Kong SAR China

    1 publications · 55 citations

    1

    h-index

  4. CA
    Cathy A. Enz

    Cornell University, United States

    1 publications · 133 citations

    1

    h-index

  5. AR
    Agus Rahayu

    Indonesia University of Education, Indonesia

    1 publications · 26 citations

    1

    h-index

1–5 of 10

Institutions

5

  1. Cornell University

    Ithaca, United States

    1 h-index

    1 publications

    133 citations

  2. United States Department of Agriculture

    Washington, United States

    1 h-index

    1 publications

    19 citations

  3. Indonesia University of Education

    Bandung, Indonesia

    1 h-index

    4 publications

    104 citations

  4. Chinese University of Hong Kong

    Hong Kong, Hong Kong

    1 h-index

    1 publications

    55 citations

  5. College of Business Administration

    Riga, Latvia

    1 h-index

    1 publications

    133 citations

  6. Airbnb (United States)

    San Francisco, United States

    1 publications

    13 citations

1–6 of 5

Venues

  1. Journal of Physics Conference Series

    1 publications · 26 citations

    1

    h-index

  2. Cornell Hospitality Quarterly

    CQ · 1 publications · 55 citations

    1

    h-index

  3. Cornell Hotel and Restaurant Administration Quarterly

    CQ · 1 publications · 133 citations

    1

    h-index

1–3