Concepedia

Escalation Management

Escalation Management is a formal process within Security Operations Center Management and Service-Level Management that governs the structured progression of incidents or service issues to higher levels of support or authority, distinguished by its role in ensuring timely resolution through predefined criteria, roles, and communication protocols.

23

Publications

2.1K

Citations

47

Authors

33

Institutions

Publications per year

2017–2026

5

Parents

Publications

23

Pulling the Plug: Software Project Management and the Problem of Project Escalation1

Mark Keil · MIS Quarterly · 1995 · 605 citations

, , +14

ORGANIZATIONAL ESCALATION AND EXIT: LESSONS FROM THE SHOREHAM NUCLEAR POWER PLANT.

John A. Ross, Barry M. Staw · Academy of Management Journal · 1993 · 518 citations

, , +16

Facing Off and Saving Face: Covert Intervention and Escalation Management in the Korean War

Austin Carson · International Organization · 2015 · 216 citations

, , +12

Trojan actor‐networks and swift translation

Magnus Mähring, Jonny Holmström, Mark Keil et al. · Information Technology and People · 2004 · 148 citations

, , +11

Information requests in the context of escalation.

Edward J. Conlon, Judi McLean Parks · Journal of Applied Psychology · 1987 · 109 citations

, , +15

1–5 of 23

Authors

47

  1. AB
    Adrien Bouchet

    University of Tulsa, United States

    2 publications · 33 citations

    2

    h-index

  2. MK
    Mark Keil

    Georgia State University, United States

    2 publications · 753 citations

    2

    h-index

  3. MH
    Michael Hutchinson

    University of Memphis, United States

    2 publications · 33 citations

    2

    h-index

  4. BM
    Barry M. Staw

    University of California, Berkeley, United States

    2 publications · 573 citations

    2

    h-index

  5. EL
    Erik Lin-Greenberg

    Massachusetts Institute of Technology, United States

    2 publications · 53 citations

    2

    h-index

1–5 of 47

Institutions

33

  1. Massachusetts Institute of Technology

    Cambridge, United States

    2 h-index

    2 publications

    53 citations

  2. University of California, Berkeley

    Berkeley, United States

    2 h-index

    2 publications

    573 citations

  3. Georgia State University

    Atlanta, United States

    2 h-index

    3 publications

    901 citations

  4. Illinois State University

    Normal, United States

    2 h-index

    2 publications

    573 citations

  5. State Key Laboratory of Remote Sensing Science

    Beijing, China

    1 h-index

    3 publications

    69 citations

  6. Singapore Management University

    Singapore, Singapore

    1 h-index

    1 publications

    23 citations

  7. Creatv MicroTech (United States)

    Potomac, United States

    1 h-index

    3 publications

    114 citations

  8. King's College - North Carolina

    Charlotte, United States

    1 h-index

    1 publications

    79 citations

1–8 of 33

Venues

  1. Academy of Management Journal

    AMJ · 2 publications · 573 citations

    2

    h-index

  2. Studies in Conflict and Terrorism

    1 publications · 12 citations

    1

    h-index

  3. Journal of the American Psychiatric Nurses Association

    JAPNA · 1 publications · 52 citations

    1

    h-index

  4. Human Performance

    1 publications · 41 citations

    1

    h-index

  5. 1

    h-index

1–5