Concepedia

Complaint Taxonomy

Complaint Taxonomy is a classification framework that systematically categorizes customer complaints based on shared characteristics, underlying causes, or service failure types to enable structured analysis and targeted resolution within customer feedback management.

45

Publications

3.7K

Citations

121

Authors

71

Institutions

Publications per year

2017–2026

13

Parents

Publications

45

Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

Jagdip Singh · Journal of Marketing · 1988 · 906 citations

, , +17

Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

Jagdip Singh · Journal of Marketing · 1988 · 453 citations

, , +17

What do hotel customers complain about? Text analysis using structural topic model

Nan Hu, Ting Zhang, Baojun Gao et al. · Tourism Management · 2019 · 371 citations

, , +16

Latent Dirichlet allocation (LDA) for topic modeling of the CFPB consumer complaints

Kaveh Bastani, Hamed Namavari, Jeffrey Shaffer · Expert Systems with Applications · 2019 · 233 citations

, , +11

Consumers' complaint behaviour. Taxonomy, typology and determinants: Towards a unified ontology

Dominique Crié · Journal of Database Marketing & Customer Strategy Management · 2003 · 171 citations · Full text

, , +13

1–5 of 45

Authors

121

  1. DZ
    Daniel Zeng

    University of Arizona, United States

    2 publications · 72 citations

    2

    h-index

  2. JS
    Jagdip Singh

    Case Western Reserve University, United States

    2 publications · 1.4K citations

    2

    h-index

  3. HL
    Hsin‐Min Lu

    National Taiwan University, Taiwan

    2 publications · 72 citations

    2

    h-index

  4. MB
    Marie Bismark

    The University of Melbourne, Australia

    1 publications · 24 citations

    1

    h-index

  5. RH
    Reema Harrison

    UNSW Sydney, Australia

    1 publications · 81 citations

    1

    h-index

1–5 of 121

Institutions

71

  1. Shandong Institute of Automation

    Jinan, China

    2 h-index

    2 publications

    72 citations

  2. University of Arizona

    Tucson, United States

    2 h-index

    6 publications

    216 citations

  3. Case Western Reserve University

    Cleveland, United States

    2 h-index

    2 publications

    1.4K citations

  4. Chinese Academy of Sciences

    Beijing, China

    2 h-index

    2 publications

    72 citations

  5. Michael E. DeBakey VA Medical Center

    Houston, United States

    1 h-index

    4 publications

    156 citations

  6. Herttoniemi Hospital

    Helsinki, Finland

    1 h-index

    1 publications

    28 citations

  7. National Taiwan University Hospital

    Taipei, Taiwan

    1 h-index

    1 publications

    27 citations

  8. Dutch Health Care Inspectorate

    Utrecht, Netherlands

    1 h-index

    1 publications

    15 citations

1–8 of 71

Venues

  1. 2

    h-index

  2. BMJ Quality & Safety

    2 publications · 156 citations

    2

    h-index

  3. Journal of Biomedical Informatics

    2 publications · 61 citations

    2

    h-index

  4. Journal of Marketing

    JM · 2 publications · 1.4K citations

    2

    h-index

  5. Journal of Marketing Research and Case Studies

    JMRCS · 1 publications · 12 citations

    1

    h-index

1–5