Norman Au - Concepedia

Author

Norman Au

Hong Kong Polytechnic University ORCID

Also Known As

N AU, N. Au, NORMAN AU, Norman AU, Norman Au

Publications

4.1K

Citations

H-Index

110

Concepts

All Affiliations

Hong Kong Polytechnic University Shenzhen University

About

Norman Au is an author at Hong Kong Polytechnic University specializing in tourism, marketing, and management.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	14	18	2.3K
2	Management	14	15	2K
3	Engineering	7	7	1.1K
4	Arts	2	2	27
5	Health Sciences	1	1	18

Norman Au

Publications

3.6K

Citations

H-Index

Page 1

	Year	Citations
“Do We Believe in TripAdvisor?” Examining Credibility Perceptions and Online Travelers’ Attitude toward Using User-Generated Content Julian K. Ayeh, Norman Au, Rob Law Journal of Travel Research Customer SatisfactionTourism ManagementDigital MarketingConsumer ResearchCommunication	2013	748
Predicting the intention to use consumer-generated media for travel planning Julian K. Ayeh, Norman Au, Rob Law Tourism Management Media PlanningMarketingTravel PlanningDigital MarketingInteractive Marketing	2012	539
Exploring customer experiences with robotics in hospitality Vincent Wing Sun Tung, Norman Au International Journal of Contemporary Hospitality Management Customer ExperienceCustomer SatisfactionEngineeringDigital MarketingCommunication	2018	453
Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach1 Norman Au, Ngai, T.C.E. Cheng MIS Quarterly	2008	346
A neural network model to forecast Japanese demand for travel to Hong Kong Rob Law, Norman Au Tourism Management Forecasting MethodologyEconomic ForecastingEngineeringData SciencePredictive Analytics	1999	311
OpinionSeer: Interactive Visualization of Hotel Customer Feedback Yingcai Wu, Furu Wei, Shi‐Xia Liu, IEEE Transactions on Visualization and Computer Graphics Radial VisualizationEngineeringBusiness IntelligenceData VisualizationSentiment Analysis	2010	176
Categorical classification of tourism dining Norman Au, Rob Law Annals of Tourism Research Customer SatisfactionCultureTourism ManagementDestination MarketingBusiness	2002	160
Relationship modeling in tourism shopping: a decision rules induction approach Rob Law, Norman Au Tourism Management Customer SatisfactionTourism ManagementDestination MarketingTourism CompetitivenessManagement	2000	144
Progress and Development of Information Technology in the Hospitality Industry Rob Law, Daniel Leung, Norman Au, Cornell Hospitality Quarterly	2012	107
Online Complaining Behavior in Mainland China Hotels: The Perception of Chinese and Non-Chinese Customers Norman Au, Dimitrios Buhalis, Rob Law International Journal of Hospitality & Tourism Administration Customer ExperienceCustomer SatisfactionTourism ManagementDigital MarketingConsumer Research	2014	94

Page 1