Complaint Processing Time is a performance metric that quantifies the duration elapsed between the formal registration of a customer complaint and its final resolution within an organizational complaint handling system.
4
Publications
308
Citations
6
Authors
4
Institutions
Publications per year
2017–2026
1
Variants
Complaint Handling Time
Parents
Publications
4
1–5 of 4
Authors
6
- AS
1
h-index
- DI
1
h-index
- JC
1
h-index
- LJ
1
h-index
- SY
1
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1–5 of 6
Institutions
4
National Chengchi University
Taipei, Taiwan
1 h-index
1 publications
13 citations
Pennsylvania State University
State College, United States
1 h-index
2 publications
296 citations
Regional Health
Rapid City, United States
1 h-index
2 publications
32 citations
University of Birmingham
Birmingham, United Kingdom
1 h-index
1 publications
131 citations
Singapore General Hospital
Singapore, Singapore
1 publications
13 citations
National University Hospital
Singapore, Singapore
1 publications
13 citations
National University of Singapore
Singapore, Singapore
1 publications
13 citations
National University Health System
Singapore, Singapore
1 publications
13 citations
1–8 of 4
Venues
- BMJ Quality & Safety
1 publications · 16 citations
1
h-index
- International Journal of Hospitality Management
1 publications · 148 citations
1
h-index
- Computers in Human Behavior
1 publications · 131 citations
1
h-index
- Communications in Statistics - Simulation and Computation
1 publications · 13 citations
1
h-index
- Journal of Medical Internet Research
1 publications · 13 citations
1–5