Concepedia

Back-office Systems Integration

Back-Office Systems Integration is the systematic alignment and interoperability of internal administrative, financial, and operational software platforms—such as accounting, human resources, inventory, and payroll systems—within a hospitality organization, distinguished from front-office integration by its focus on non-customer-facing functions that support core business efficiency and data consistency across centralized management systems.

15

Publications

586

Citations

29

Authors

18

Institutions

Publications per year

2017–2026

1

Parents

Publications

15

A typology of de‐coupling strategies in mixed services

Richard Metters, Vicente Vargas · Journal of Operations Management · 2000 · 134 citations

, , +12

Who needs the office of the future?

Poppel Hl · PubMed · 1983 · 76 citations

, , +12

Toward a Commodity Enterprise Middleware

John G. O’Hara · Queue · 2007 · 72 citations · Full text

, , +11

Commercializing the Back Office at Lloyds of London:

Mary C. Lacity, Leslie P. Willcocks, David Feeny · European Management Journal · 2004 · 58 citations

, , +6

Developing E-Government Integrated Infrastructures: A Case Study

Marinos Themistocleous, Zahir Irani, Peter E.D. Love · 2005 · 37 citations

, , +14

1–5 of 15

Authors

29

  1. DF
    David Feeny

    McMaster University, Canada

    2 publications · 94 citations

    2

    h-index

  2. MC
    Mary C. Lacity

    University of Missouri–St. Louis, United States

    2 publications · 94 citations

    2

    h-index

  3. LP
    Leslie P. Willcocks

    London School of Economics and Political Science, United Kingdom

    2 publications · 94 citations

    2

    h-index

  4. MM
    Mitchell Moss

    New York University, United States

    1 publications · 13 citations

    1

    h-index

  5. ZB
    Zachary B. Omariba

    1 publications · 26 citations

    1

    h-index

1–5 of 29

Institutions

18

  1. University of Groningen

    Groningen, The Netherlands

    1 h-index

    1 publications

    15 citations

  2. Tilburg University

    Tilburg, The Netherlands

    1 h-index

    2 publications

    30 citations

  3. Emory University

    Atlanta, United States

    1 h-index

    1 publications

    134 citations

  4. NTT (Japan)

    Tokyo, Japan

    1 h-index

    1 publications

    12 citations

  5. Universiti Brunei Darussalam

    Bandar Seri Begawan, Brunei

    1 h-index

    2 publications

    74 citations

  6. NEC (United Kingdom)

    London, United Kingdom

    1 h-index

    1 publications

    12 citations

  7. Eton College

    Windsor, United Kingdom

    1 h-index

    1 publications

    58 citations

  8. University of Twente

    Enschede, The Netherlands

    1 h-index

    1 publications

    10 citations

1–8 of 18

Venues

  1. Queue

    1 publications · 72 citations

    1

    h-index

  2. IEEE Communications Magazine

    1 publications · 12 citations

    1

    h-index

  3. Strategy and Leadership

    1 publications · 24 citations

    1

    h-index

  4. Journal of Public Policy

    1 publications · 12 citations

    1

    h-index

  5. Fujitsu Scientific and Technical Journal

    1 publications · 27 citations

    1

    h-index

1–5