Concepedia

Agent Performance Evaluation

Agent Performance Evaluation is a methodological construct in call center operations research that systematically assesses individual agent effectiveness through quantitative and qualitative metrics distinct from broader operational or organizational performance indicators.

174

Publications

7.1K

Citations

508

Authors

212

Institutions

Publications per year

2017–2026

55

Parents

Publications

174

The Proactive Personality Scale and objective job performance among real estate agents.

J. Michael Crant · Journal of Applied Psychology · 1995 · 734 citations

, , +12

Mobile agents for network management

Andrzej Bieszczad, B. Pagurek, Tony White · IEEE Communications Surveys & Tutorials · 1998 · 350 citations

, , +10

An Empirical Investigation of the Relative Performance Evaluation Hypothesis

Surya Janakiraman, Richard A. Lambert, David F. Larcker · Journal of Accounting Research · 1992 · 330 citations

, , +17

Artificial Intelligence Coaches for Sales Agents: Caveats and Solutions

Xueming Luo, Marco Shaojun Qin, Zheng Fang et al. · Journal of Marketing · 2020 · 316 citations

, , +17

A perspective on software agents research

Hyacinth S. Nwana, Divine T. Ndumu · The Knowledge Engineering Review · 1999 · 211 citations

, , +7

1–5 of 174

Authors

508

  1. HZ
    Haibin Zhu

    Nipissing University, Canada

    5 publications · 176 citations

    5

    h-index

  2. NH
    Nicolas Heess

    Google (United States), United States

    4 publications · 168 citations

    4

    h-index

  3. AE
    Avshalom Elmalech

    Bar-Ilan University, Israel

    3 publications · 41 citations

    3

    h-index

  4. JZ
    Joel Z. Leibo

    Google DeepMind (United Kingdom), United Kingdom

    3 publications · 57 citations

    3

    h-index

  5. AK
    Ahmed Khalifa

    New York University, United States

    3 publications · 181 citations

    3

    h-index

1–5 of 508

Institutions

212

  1. Google (United States)

    Mountain View, United States

    6 h-index

    29 publications

    815 citations

  2. Nipissing University

    North Bay, Canada

    5 h-index

    8 publications

    265 citations

  3. Carnegie Mellon University

    Pittsburgh, United States

    4 h-index

    14 publications

    352 citations

  4. Universidad Católica del Norte

    Antofagasta, Chile

    3 h-index

    3 publications

    69 citations

  5. Georgia Institute of Technology

    Atlanta, United States

    3 h-index

    6 publications

    193 citations

  6. IBM Research - Tokyo

    Tokyo, Japan

    3 h-index

    6 publications

    122 citations

  7. Stanford University

    Stanford, United States

    3 h-index

    6 publications

    112 citations

  8. Universidad Politécnica de Madrid

    Madrid, Spain

    3 h-index

    9 publications

    207 citations

1–8 of 212

Venues

  1. arXiv (Cornell University)

    Repository · 12 publications · 483 citations

    12

    h-index

  2. Management Science

    3 publications · 156 citations

    3

    h-index

  3. Manufacturing & Service Operations Management

    3 publications · 131 citations

    3

    h-index

  4. Autonomous Agents and Multi-Agent Systems

    2 publications · 33 citations

    2

    h-index

  5. Sustainability

    2 publications · 73 citations

    2

    h-index

1–5