Concepedia

Robert Heckman

RH

26

Publications

1.2K

Citations

17

H-Index

1998

Active since

Affiliations

Syracuse University(Current)

Shandong Management University

Shandong University

University of Washington

Robert Heckman is an author at Syracuse University specializing in management, education, and business.

Top concepts

EducationManagementBusinessOrganizational CommunicationCommunicationProject ManagementEngineeringStrategic ManagementOrganizational BehaviorComputer Science

Publications per year

1998–2020

26

Publications

26

Using natural language processing technology for qualitative data analysis

Kevin Crowston, Eileen Allen, Robert Heckman · International Journal of Social Research Methodology · 2011 · 168 citations

Nlp Rules, Engineering, Communication +19

Integrating Ethics within Machine Learning Courses

Jeffrey Saltz, Michael Skirpan, Casey Fiesler et al. · ACM Transactions on Computing Education · 2019 · 160 citations

Computer Ethic, Education, Ethical Analysis +8

A Content Analytic Comparison of Learning Processes in Online and Face-to-Face Case Study Discussions

Robert Heckman, Hala Annabi · Journal of Computer-Mediated Communication · 2006 · 137 citations

E-learning, Educational Psychology, Education +18

Customer Satisfaction with Electronic Service Encounters

Nelson Massad, Robert Heckman, Kevin Crowston · International Journal of Electronic Commerce · 2006 · 91 citations

Customer Satisfaction, Online Customer Behavior, Service Quality +15

The Relationship between Alumni and University: Toward a Theory of Discretionary Collaborative Behavior

Robert Heckman, Audrey Guskey · The Journal of Marketing Theory and Practice · 1998 · 84 citations

Customer Satisfaction, Behavioral Decision Making, Long Term Relationship +17

Rows per page

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