Concepedia

Nelson Massad

NM

4

Publications

204

Citations

4

H-Index

2006

Active since

Affiliations

Florida Atlantic University(Current)

Idaho State University

Montana State University

Nelson Massad is an author at Florida Atlantic University specializing in business, management, and risk management.

Top concepts

BusinessManagementSecurityMarketingAccountingEngineeringRisk AnalysisRisk ManagementService QualityConsumer Research

Publications per year

2006–2014

4

Publications

4

Customer Satisfaction with Electronic Service Encounters

Nelson Massad, Robert Heckman, Kevin Crowston · International Journal of Electronic Commerce · 2006 · 91 citations

Customer Satisfaction, Online Customer Behavior, Service Quality +15

Encounter Satisfaction in E‐tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?

Xenophon Koufteros, Cornelia Dröge, Gregory R. Heim et al. · Decision Sciences · 2014 · 83 citations

Customer Satisfaction, Consumer Uncertainty, Digital Marketing +17

Improving Information Security Risk Analysis Practices for Small- and Medium-Sized Enterprises: A Research

John C. Beachboard, Alma Cole, Mike Mellor et al. · Informing Science and IT Education Conference · 2008 · 19 citations

Engineering, Automated Tool, Information Security +29

Improving Information Security Risk Analysis Practices for Small- and Medium-Sized Enterprises: A Research Agenda

John C. Beachboard, Alma Cole, Mike Mellor et al. · Issues in Informing Science and Information Technology · 2008 · 11 citations · Full text

Engineering, Information Security, Risk Analysis +21

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