Concepedia

Jiun‐Sheng Chris Lin

JC

15

Publications

2K

Citations

15

H-Index

2001

Active since

Affiliations

National Taiwan University(Current)

National Taiwan University of Science and Technology

Takming University of Science and Technology

Jiun‐Sheng Chris Lin is an author at National Taiwan University specializing in management, marketing, and business.

Top concepts

MarketingManagementBusinessCustomer SatisfactionConsumer ResearchConsumer BehaviorOrganizational BehaviorTechnologyUser ExperienceStructural Equation Modeling

Publications per year

2001–2020

15

Publications

15

The role of technology readiness in customers' perception and adoption of self‐service technologies

Jiun‐Sheng Chris Lin, Pei‐Ling Hsieh · International Journal of Service Industry Management · 2006 · 332 citations

Customer Satisfaction, Innovation Adoption, Digital Marketing +22

Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale

Jiun‐Sheng Chris Lin, Pei‐Ling Hsieh · Journal of Retailing · 2011 · 316 citations

Sstqual Scale, Self-service Technology, Self-management +8

The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies

Jiun‐Sheng Chris Lin, Pei‐Ling Hsieh · Computers in Human Behavior · 2005 · 316 citations

Customer Satisfaction, Self-service Technology, Technology Acceptance Model +12

The role of technology readiness in self‐service technology acceptance

Jiun‐Sheng Chris Lin, Hsing‐Chi Chang · Managing Service Quality · 2011 · 313 citations

Customer Satisfaction, Innovation Adoption, Digital Marketing +18

The influence of service environments on customer emotion and service outcomes

Jiun‐Sheng Chris Lin, Haw‐Yi Liang · Managing Service Quality · 2011 · 271 citations

Customer Experience, Customer Satisfaction, Service Environments +22

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