Jiun‐Sheng Chris Lin

Author

National Taiwan University

Also Known As

Jiun-Sheng Chris Lin, Jiun‐Sheng Chris Lin

Publications

2.3K

Citations

H-Index

Concepts

All Affiliations

National Taiwan University National Taiwan University of Science and Technology Takming University of Science and Technology

About

Jiun‐Sheng Chris Lin is an author at National Taiwan University specializing in management, marketing, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	14	14	2K
2	Business	11	11	1.3K
3	Arts	2	2	115
4	Education	2	2	378
5	Social Sciences	2	2	352

Jiun‐Sheng Chris Lin

Publications

Citations

H-Index

Page 1

	Year	Citations
The role of technology readiness in customers' perception and adoption of self‐service technologies Jiun‐Sheng Chris Lin, Pei‐Ling Hsieh International Journal of Service Industry Management Customer SatisfactionInnovation AdoptionDigital MarketingConsumer ResearchTechnology Adoption	2006	332
Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale Jiun‐Sheng Chris Lin, Pei‐Ling Hsieh Journal of Retailing Sstqual ScaleSelf-service TechnologySelf-managementManagementUser Experience	2011	316
The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies Jiun‐Sheng Chris Lin, Pei‐Ling Hsieh Computers in Human Behavior Customer SatisfactionSelf-service TechnologyTechnology Acceptance ModelSelf-service TechnologiesUser Acceptance	2005	316
The role of technology readiness in self‐service technology acceptance Jiun‐Sheng Chris Lin, Hsing‐Chi Chang Managing Service Quality Customer SatisfactionInnovation AdoptionDigital MarketingConsumer ResearchEducation	2011	313
The influence of service environments on customer emotion and service outcomes Jiun‐Sheng Chris Lin, Haw‐Yi Liang Managing Service Quality Customer ExperienceCustomer SatisfactionService EnvironmentsConsumer ResearchSocial Sciences	2011	271
The role of expected future use in relationship‐based service retention Jiun‐Sheng Chris Lin, Chung‐Yueh Wu Managing Service Quality Service ProviderCustomer SatisfactionConsumer ResearchOrganizational BehaviorCustomer Uncertainty	2011	93
What makes service employees and customers smile Jiun‐Sheng Chris Lin, Cheng‐Yu Lin Journal of service management Customer SatisfactionServices ManagementConsumer ResearchOrganizational BehaviorPsychology	2011	81
Refinement of the technology readiness index scale Jiun‐Sheng Chris Lin, Pei‐Ling Hsieh Journal of service management Customer SatisfactionInnovation AdoptionEducationTechnology AdoptionTechnology Assessment	2012	65
The influence of service employees’ nonverbal communication on customer-employee rapport in the service encounter Cheng‐Yu Lin, Jiun‐Sheng Chris Lin Journal of service management Customer ExperienceCustomer SatisfactionRapport DevelopmentConsumer ResearchCommunication	2017	59
Modeling service friendship and customer compliance in high‐contact service relationships Jiun‐Sheng Chris Lin, Chia‐Chuan Hsieh Journal of service management Service ProviderCustomer SatisfactionConsumer ResearchSocial InfluenceCommunication	2011	56

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