Concepedia

Haw‐Yi Liang

HL

3

Publications

326

Citations

3

H-Index

2011

Active since

Affiliations

National Taiwan University(Current)

Haw‐Yi Liang is an author at National Taiwan University specializing in structural equation modeling, management, and marketing.

ORCID

Top concepts

Publications per year

2011–2021

3

Publications

3

The influence of service environments on customer emotion and service outcomes

Jiun‐Sheng Chris Lin, Haw‐Yi Liang · Managing Service Quality · 2011 · 271 citations

, , +22

Engaging customers with employees in service encounters

Haw‐Yi Liang, Chih‐Ying Chu, Jiun‐Sheng Chris Lin · Journal of service management · 2020 · 30 citations

, , +18

Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors

En-Yi Chou, Haw‐Yi Liang, Jiun-Sheng Chris Lin · Journal of Service Theory and Practice · 2021 · 25 citations

, , +23

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