Concepedia

Jillian Dawes

JD

Statistics

Publications

9

Citations

495

H-Index

9

Active since

1995

Affiliations

Northampton College(Current)

Edge Hill University

Northampton Community College

Manchester Metropolitan University

Jillian Dawes is an author at Northampton College specializing in business, marketing, and customer satisfaction.

Publications per year

1995–2000

9

Publications

9

Disloyalty: a closer look at non‐loyals

Jennifer Rowley, Jillian Dawes · Journal of Consumer Marketing · 2000 · 147 citations

Business, Marketing, Marketing Management +12

Retention sans frontieres: issues for financial service retailers

Jillian Dawes, Stephen Swailes · International Journal of Bank Marketing · 1999 · 79 citations

Business, Retail Management, Retail Human Resource Management +11

Customer loyalty – a relevant concept for libraries?

Jennifer Rowley, Jillian Dawes · Library Management · 1999 · 77 citations

Business, Marketing, Consumer Behavior +7

Enhancing the customer experience: contributions from information technology

Jillian Dawes, Jennifer Rowley · Management Decision · 1998 · 49 citations

Business, Information Systems, Information Technology +11

The waiting experience: towards service quality in the leisure industry

Jillian Dawes, Jennifer Rowley · International Journal of Contemporary Hospitality Management · 1996 · 48 citations

Business, Marketing, Consumer Behavior +16

1–5 of 9