Vlassis Stathakopoulos

Publications

686

Citations

H-Index

2001

Active since

Affiliations

Athens University of Economics and Business(Current)

Vlassis Stathakopoulos is an author at Athens University of Economics and Business specializing in customer satisfaction, consumer research, and business.

Top concepts

BusinessMarketingManagementService QualityConsumer BehaviorConsumer ResearchCustomer SatisfactionBrand ManagementCustomer ServiceBehavioral Science

Publications per year

2001–2003

Publications

Behavioural responses to customer satisfaction: an empirical study

Antreas D. Athanassopoulos, Spiros Gounaris, Vlassis Stathakopoulos · European Journal of Marketing · 2001 · 455 citations

Service Provider, Customer Satisfaction, Behavioral Sciences +13

Antecedents to perceived service quality: an exploratory study in the banking industry

Spiros Gounaris, Vlassis Stathakopoulos, Antreas D. Athanassopoulos · International Journal of Bank Marketing · 2003 · 231 citations

Total Quality Management, Customer Satisfaction, Banking Industry +18

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