Concepedia

Te‐King Chien

TC

4

Publications

155

Citations

4

H-Index

2002

Active since

Affiliations

Ta Hwa University of Science and Technology(Current)

National Yang Ming Chiao Tung University

Te‐King Chien is an author at Ta Hwa University of Science and Technology specializing in business, customer satisfaction, and service quality.

Top concepts

BusinessMarketingManagementQuality SystemsService QualityCustomer SatisfactionTotal Quality ManagementBusiness StrategyMarketing StrategyBusiness Operations

Publications per year

2002–2007

4

Publications

4

Using the QFD concept to resolve customer satisfaction strategy decisions

Te‐King Chien, Chao‐Ton Su · International Journal of Quality & Reliability Management · 2003 · 47 citations

Total Quality Management, Customer Satisfaction, Qfd Concept +21

Did your efforts really win customers’ satisfaction?

Te‐King Chien, Tien‐Hsiang Chang, Chao‐Ton Su · Industrial Management & Data Systems · 2003 · 40 citations

Total Quality Management, Customer Satisfaction, Customer Experience +19

Using the learning satisfaction improving model to enhance the teaching quality

Te‐King Chien · Quality Assurance in Education · 2007 · 35 citations

Education, Education Systems Improvement Science, Quality Management Systems +18

Implementation of a customer satisfaction program: a case study

Te‐King Chien, Chin‐Ho Su, Chao‐Ton Su · Industrial Management & Data Systems · 2002 · 33 citations

Total Quality Management, Customer Satisfaction, Customer Satisfaction Program +19

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