Irene Hau‐Siu Chow

Service quality in restaurant operations in China: Decision- and experiential-oriented perspectives

Irene Hau‐Siu Chow, Victor P. Lau, Thamis Wing-chun Lo et al. · International Journal of Hospitality Management · 2006 · 303 citations

Customer Satisfaction, Service Quality, Service Research +9

The impact of developmental experience, empowerment, and organizational support on catering service staff performance

Irene Hau‐Siu Chow, Thamis Wing-chun Lo, Zhenquan Sha et al. · International Journal of Hospitality Management · 2005 · 153 citations

Employee Involvement, Customer Satisfaction, Performance Studies +11

Cultural diversity in China: Dialect, job embeddedness, and turnover

Yuanyuan Gong, Irene Hau‐Siu Chow, David Ahlström · Asia Pacific Journal of Management · 2010 · 145 citations

Chinese Culture, East Asian Studies, Cross-cultural Management +5

Organizational innovation climate and individual innovative behavior: exploring the moderating effects of psychological ownership and psychological empowerment

Fang Liu, Irene Hau‐Siu Chow, Juncheng Zhang et al. · Review of Managerial Science · 2017 · 113 citations

Behavioral Sciences, Organizational Innovation Climate, Organizational Characteristic +10

The Characteristics of Chinese Personal Ties (Guanxi): Evidence from Hong Kong

Irene Hau‐Siu Chow, Ignace Ng · Organization Studies · 2004 · 104 citations

Family Members, East Asian Studies, Cultural Relation +18