Concepedia

Zhenquan Sha

ZS

3

Publications

506

Citations

3

H-Index

2005

Active since

Affiliations

South China University of Technology(Current)

Chinese University of Hong Kong

Zhenquan Sha is an author at South China University of Technology specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementMarketingCustomer SatisfactionArtsStrategyInnovationHuman ResourcesService QualityEntrepreneurship

Publications per year

2005–2020

3

Publications

3

Service quality in restaurant operations in China: Decision- and experiential-oriented perspectives

Irene Hau‐Siu Chow, Victor P. Lau, Thamis Wing-chun Lo et al. · International Journal of Hospitality Management · 2006 · 303 citations

Customer Satisfaction, Service Quality, Service Research +9

The impact of developmental experience, empowerment, and organizational support on catering service staff performance

Irene Hau‐Siu Chow, Thamis Wing-chun Lo, Zhenquan Sha et al. · International Journal of Hospitality Management · 2005 · 153 citations

Employee Involvement, Customer Satisfaction, Performance Studies +11

Enterprise Adaptive Marketing Capabilities and Sustainable Innovation Performance: An Opportunity–Resource Integration Perspective

Jian Shen, Zhenquan Sha, Yenchun Jim Wu · Sustainability · 2020 · 50 citations · Full text

Resource Integration, Sustainable Innovation, Entrepreneurship +21

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