Kate L. Reynolds

Statistics

Publications

Citations

1.6K

H-Index

Active since

2003

Affiliations

Cardiff University(Current)

Kate L. Reynolds is an author at Cardiff University specializing in customer relationship management, customer experience management, and consumer behavior.

Publications per year

2003–2009

Publications

The Consequences of Dysfunctional Customer Behavior

Lloyd C. Harris, Kate L. Reynolds · Journal of Service Research · 2003 · 550 citations

Business, Marketing, Psychology +8

Jaycustomer behavior: an exploration of types and motives in the hospitality industry

Lloyd C. Harris, Kate L. Reynolds · Journal of Services Marketing · 2004 · 352 citations

Management, Hospitality Management, Organizational Behavior +10

Dysfunctional Customer Behavior Severity: An Empirical Examination

Kate L. Reynolds, Lloyd C. Harris · Journal of Retailing · 2009 · 290 citations

Business, Marketing, Marketing Management +10

Deviant Customer Behavior: An Exploration of Frontline Employee Tactics

Kate L. Reynolds, Lloyd C. Harris · The Journal of Marketing Theory and Practice · 2006 · 253 citations

Management, Marketing, Organizational Behavior +13

When service failure is not service failure: an exploration of the forms and motives of “illegitimate” customer complaining

Kate L. Reynolds, Lloyd C. Harris · Journal of Services Marketing · 2005 · 175 citations

Business, Marketing, Consumer Behavior +16

1–5 of 5