Concepedia

Maria Åkesson

MÅ

29

Publications

891

Citations

19

H-Index

1997

Active since

Affiliations

Karlstad University(Current)

Halmstad University

Lund University

Clay Technology (Sweden)

Maria Åkesson is an author at Karlstad University specializing in management, business, and engineering.

Top concepts

ManagementBusinessEngineeringMarketingService DesignCustomer SatisfactionArtsDesignJournalismCommunication

Publications per year

1997–2022

29

Publications

29

Customer experience from a self-service system perspective

Maria Åkesson, Bo Edvardsson, Bård Tronvoll · Journal of service management · 2014 · 88 citations

Customer Experience, Customer Satisfaction, Digital Marketing +19

E‐government and service orientation: gaps between theory and practice

Maria Åkesson, Per Skålén, Bo Edvardsson · International Journal of Public Sector Management · 2008 · 75 citations

Organizations, E-services, Services Management +16

Servitization as business model contestation: A practice approach

Teea Palo, Maria Åkesson, Nina Löfberg · Journal of Business Research · 2018 · 68 citations

Business Model Contestation, Servitization, E-business Model +7

Value proposition test-driving for service innovation: how frontline employees innovate value propositions

Maria Åkesson, Per Skålén, Bo Edvardsson et al. · Journal of Service Theory and Practice · 2016 · 59 citations

Customer Satisfaction, Service Innovation, Value Proposition +16

Bentonite THM behaviour at high temperatures: experimental and numerical analysis

Maria Åkesson, Abel Carlos Jacinto, Claude Gatabin et al. · Géotechnique · 2009 · 52 citations

Rock Testing, Engineering, Mechanical Engineering +20

Rows per page

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