Concepedia

Jo Ann Duffy

JA

15

Publications

918

Citations

14

H-Index

1997

Active since

Affiliations

Sam Houston State University(Current)

University of the West Indies

Clarion University

Loyola University Chicago

Memorial University of Newfoundland

Jo Ann Duffy is an author at Sam Houston State University specializing in management, business, and social sciences.

Top concepts

BusinessManagementSocial SciencesGenderSociologyNursingEducationFeminist TheoryService QualityHealth Services Research

Publications per year

1997–2013

15

Publications

15

The applicability of SERVQUAL in cross‐national measurements of health‐care quality

William E. Kilbourne, Jo Ann Duffy, Michael Duffy et al. · Journal of Services Marketing · 2004 · 190 citations

Service Quality Dimensions, Engineering, Quality Metric +19

Banking customers' varied reactions to service recovery strategies

Jo Ann Duffy, John M. Miller, James B. Bexley · International Journal of Bank Marketing · 2006 · 117 citations

Customer Experience, Customer Satisfaction, Retail Banking +14

The relationship between job satisfaction and demographic variables for healthcare professionals

Joe Kavanaugh, Jo Ann Duffy, Juliana D. Lilly · Management Research News · 2006 · 103 citations

Family Medicine, Job Performance, Allied Health Professions +21

Exploring career‐life success and family social support of successful women in Canada, Argentina and Mexico

Pamela Lirio, Terri R. Lituchy, Silvia Inés Monserrat et al. · Career Development International · 2007 · 99 citations

Education, Social Change, Cultural Studies +22

The synergistic leadership theory

Beverly J. Irby, Genevieve Brown, Jo Ann Duffy et al. · Journal of Educational Administration · 2002 · 60 citations

Organizational Behavior, Social Sciences, Gender Studies +18

Rows per page

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