Jo Ann Duffy - Concepedia

Author

Jo Ann Duffy

Sam Houston State University

Also Known As

Jo Ann Duffy, Jo Ann M. Duffy, Jo Duffy

Publications

963

Citations

H-Index

Concepts

All Affiliations

Sam Houston State University University of the West Indies Clarion University Loyola University Chicago Memorial University of Newfoundland

About

Jo Ann Duffy is an author at Sam Houston State University specializing in management, business, and social sciences.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	9	9	488
2	Management	9	9	425
3	Education	5	5	296
4	Medicine	2	2	72
5	Engineering	1	1	190

Jo Ann Duffy

Publications

918

Citations

H-Index

Page 1

	Year	Citations
The applicability of SERVQUAL in cross‐national measurements of health‐care quality William E. Kilbourne, Jo Ann Duffy, Michael Duffy, Journal of Services Marketing Service Quality DimensionsEngineeringQuality MetricHealth‐care QualityQuality Management Systems	2004	190
Banking customers' varied reactions to service recovery strategies Jo Ann Duffy, John M. Miller, James B. Bexley International Journal of Bank Marketing Customer ExperienceCustomer SatisfactionRetail BankingService QualityService Recovery	2006	117
The relationship between job satisfaction and demographic variables for healthcare professionals Joe Kavanaugh, Jo Ann Duffy, Juliana D. Lilly Management Research News Family MedicineJob PerformanceAllied Health ProfessionsEducationHealthcare Professionals	2006	103
Exploring career‐life success and family social support of successful women in Canada, Argentina and Mexico Pamela Lirio, Terri R. Lituchy, Silvia Inés Monserrat, Career Development International EducationSocial ChangeCultural StudiesSocial SciencesCareer Intervention	2007	99
The synergistic leadership theory Beverly J. Irby, Genevieve Brown, Jo Ann Duffy, Journal of Educational Administration Organizational BehaviorSocial SciencesGender StudiesManagementEducational Leadership	2002	60
Examining the Role of Service Quality in Overall Service Satisfaction Jo Ann Duffy, Alice A. Ketchand Journal of managerial issues Total Quality ManagementCustomer SatisfactionSocial PsychologyService ExcellenceConsumer Research	1998	55
A Comparative Study of Resident, Family, and Administrator Expectations for Service Quality in Nursing Homes Jo Ann Duffy, Michael Duffy, William E. Kilbourne Health Care Management Review NursingFamily MedicinePatient SatisfactionPrimary CareServqual Instrument	2001	47
Do Individual Needs Moderate the Relationships between Organizational Citizenship Behavior, Organizational Trust and Perceived Organizational Support? Jo Ann Duffy, Juliana D. Lilly Journal of Behavioral and Applied Management OrganizationsOrganizational CharacteristicSocial InfluenceOrganizational BehaviorSocial Sciences	2013	47
A gender‐sensitive study of McClelland's needs, stress, and turnover intent with work‐family conflict Juliana D. Lilly, Jo Ann Duffy, Meghna Virick Women in Management Review Human Resource ManagementOrganizational BehaviorSocial SciencesGender StudiesTurnover Intention	2006	42
Career success and satisfaction: a comparative study in nine countries Betty Jane Punnett, Jo Ann Duffy, Suzy Fox, Women in Management Review Career SuccessQuality Of LifeLife SatisfactionJob SatisfactionPerformance Studies	2007	40

Page 1