Sang-Lin Han

Effects of experiential motivation and customer engagement on customer value creation: Analysis of psychological process in the experience-based retail environment

Myoung-a An, Sang-Lin Han · Journal of Business Research · 2020 · 136 citations

Customer Experience, Customer Satisfaction, Experience-based Retail Environment +13

Multidimensional trust building in e-retailing: Cross-cultural differences in trust formation and implications for perceived risk

Jungkun Park, Frances Gunn, Sang-Lin Han · Journal of Retailing and Consumer Services · 2012 · 129 citations

Trust Metric, Customer Satisfaction, Online Customer Behavior +13

Does corporate social responsibility matter even in the B2B market?: Effect of B2B CSR on customer trust

Sang-Lin Han, Jong Won Lee · Industrial Marketing Management · 2021 · 75 citations

B2b Market, Socially Responsible Product, Management +13

The Effects of Consumer Readiness on the Adoption of Self-Service Technology: Moderating Effects of Consumer Traits and Situational Factors

Hyeon-Sook Shim, Sang-Lin Han, Joseph Ha · Sustainability · 2020 · 45 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Readiness +22

A Test of a Model of New Salespeople’S Socialization and Adjustment in a Collectivist Culture

Bülent Mengüç, Sang-Lin Han, Seigyoung Auh · Journal of Personal Selling and Sales Management · 2007 · 39 citations