Concepedia

Christopher J. Robertson

CJ

Statistics

Publications

39

Citations

2.7K

H-Index

24

Active since

1935

Affiliations

Northeastern University(Current)

University of Otago

King Abdulaziz University

James Madison University

Christopher J. Robertson is an author at Northeastern University specializing in business, management, and medicine.

Top concepts

BusinessManagementMedicineCultureEducationCorporate GovernanceStrategic ManagementInternational ManagementBusiness EthicsMarketing

Publications per year

1935–2020

39

Publications

39

Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study

Michael K. Brady, Christopher J. Robertson · Journal of Business Research · 2001 · 630 citations

Total Quality Management, Customer Satisfaction, Quality Of Life +11

Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers

Michael K. Brady, Christopher J. Robertson, J. Joseph Cronin · Journal of International Management · 2001 · 216 citations

Customer Satisfaction, Culture, Service Quality +11

Corruption and change: the impact of foreign direct investment

Christopher J. Robertson, Andrew Watson · Strategic Management Journal · 2004 · 200 citations

International Economics, International Investment, Uncertainty Avoidance +20

Mapping moral philosophies: strategic implications for multinational firms

Christopher J. Robertson, William F. Crittenden · Strategic Management Journal · 2003 · 128 citations · Full text

Stakeholder Concerns, Multinational Enterprise, Strategic Implications +17

An exploratory study of service value in the USA and Ecuador

Michael K. Brady, Christopher J. Robertson · International Journal of Service Industry Management · 1999 · 121 citations

Exploratory Study, Customer Satisfaction, Consumer Research +18

1–5 of 39