Sunghyup Sean Hyun

Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness

Heesup Han, Sunghyup Sean Hyun · Tourism Management · 2014 · 620 citations

Customer Experience, Customer Satisfaction, Destination Marketing +11

Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention

Heesup Han, Sunghyup Sean Hyun · International Journal of Hospitality Management · 2017 · 394 citations

Customer Satisfaction, Service Quality, Hotel-restaurant Image +7

Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification

Jongsik Yu, Junghyun Park, Sunghyup Sean Hyun · Journal of Hospitality Marketing & Management · 2021 · 299 citations

Customer Satisfaction, Hospitality, Mental Health +20

Switching intention model development: Role of service performances, customer satisfaction, and switching barriers in the hotel industry

Heesup Han, Wansoo Kim, Sunghyup Sean Hyun · International Journal of Hospitality Management · 2010 · 259 citations

Customer Satisfaction, Intention Model Development, Service Quality +12

What influences water conservation and towel reuse practices of hotel guests?

Heesup Han, Sunghyup Sean Hyun · Tourism Management · 2017 · 236 citations

Sanitation, Engineering, Water Reuse +9