Jongsik Yu

Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification

Jongsik Yu, Junghyun Park, Sunghyup Sean Hyun · Journal of Hospitality Marketing & Management · 2021 · 299 citations

Customer Satisfaction, Hospitality, Mental Health +20

Environmental corporate social responsibility and the strategy to boost the airline’s image and customer loyalty intentions

Heesup Han, Jongsik Yu, Wansoo Kim · Journal of Travel & Tourism Marketing · 2019 · 228 citations

Relationships among Emotional and Material Rewards, Job Satisfaction, Burnout, Affective Commitment, Job Performance, and Turnover Intention in the Hotel Industry

Bonhak Koo, Jongsik Yu, Bee‐Lia Chua et al. · Journal of Quality Assurance in Hospitality & Tourism · 2019 · 209 citations

Customer Satisfaction, Hospitality, Human Resource Management +17

Impact of social/personal norms and willingness to sacrifice on young vacationers’ pro-environmental intentions for waste reduction and recycling

Heesup Han, Jongsik Yu, Hyeon-Cheol Kim et al. · Journal of Sustainable Tourism · 2018 · 146 citations

Engineering, Behavioral Decision Making, Sustainable Development +21

Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis

Jongsik Yu, Jungwoon Seo, Sunghyup Sean Hyun · International Journal of Hospitality Management · 2020 · 136 citations · Full text

Customer Experience, Customer Satisfaction, Hygiene Attributes +12