Concepedia

Jackie Douglas

JD

4

Publications

138

Citations

4

H-Index

2017

Active since

Affiliations

Liverpool John Moores University(Current)

University of Verona

Jackie Douglas is an author at Liverpool John Moores University specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingService QualityConsumer ResearchCustomer SatisfactionHospitality MarketingInteractive MarketingHospitality ManagementCulture

Publications per year

2017–2020

4

Publications

4

The role of organisational climate in readiness for change to Lean Six Sigma

Jackie Douglas, David Muturi, Alexander Douglas et al. · The TQM Journal · 2017 · 50 citations · Full text

Organizational System, Organizational Communication, Six Sigma +15

Thinking inside the box: An empirical exploration of subscription retailing

Jeffery Bray, Maheshan De Silva Kanakaratne, Mina Dragouni et al. · Journal of Retailing and Consumer Services · 2020 · 40 citations

Online Customer Behavior, Subscription Retailing, Digital Marketing +10

The effect of signage and emotions on satisfaction with the servicescape: An empirical investigation in a healthcare service setting

Vania Vigolo, Angelo Bonfanti, Rezarta Sallaku et al. · Psychology and Marketing · 2019 · 36 citations

Customer Experience, Customer Satisfaction, Quality Of Life +23

Servicescape navigation

Angelo Bonfanti, Vania Vigolo, Jackie Douglas et al. · The TQM Journal · 2017 · 12 citations · Full text

Customer Experience, Customer Satisfaction, Services Management +16

Rows per page

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