Concepedia

Thuy Ngoc Pham

TN

Statistics

Publications

2

Citations

49

H-Index

2

Active since

2021

Affiliations

Ho Chi Minh City University of Technology(Current)

Vietnam National University Ho Chi Minh City

Thuy Ngoc Pham is an author at Ho Chi Minh City University of Technology specializing in frontline employee-customer interaction, co-creation, and management.

Publications per year

2021–2022

2

Publications

2

Customer service co-creation literacy for better service value: evidence from the health-care sector

Tram-Anh Ngoc Pham, Le Nguyen Hau, Dung Tien Nguyen et al. · Journal of Services Marketing · 2022 · 27 citations · Full text

, , +13

The transformative outcomes of frontline employee adaptability for service value co-creation: a study of the banking sector

Le Nguyen Hau, Tram-Anh Ngoc Pham, Thuy Ngoc Pham · International Journal of Bank Marketing · 2021 · 22 citations

, , +16

1–2 of 2