Concepedia

Yu-Hern Chang

YC

17

Publications

1.3K

Citations

14

H-Index

2003

Active since

Affiliations

National Cheng Kung University(Current)

Aletheia University

Chang Jung Christian University

Yu-Hern Chang is an author at National Cheng Kung University specializing in management, business, and engineering.

Top concepts

BusinessManagementEngineeringSystems EngineeringMarketingLogisticsSafety ScienceInjury PreventionOperations ResearchCustomer Satisfaction

Publications per year

2003–2023

17

Publications

17

Examining airline service quality from a process perspective

Fang Yuan Chen, Yu-Hern Chang · Journal of Air Transport Management · 2004 · 297 citations

Total Quality Management, Customer Satisfaction, Service Quality +7

Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan

Pin-Fenn Chou, Chin‐Shan Lu, Yu-Hern Chang · Transportmetrica A Transport Science · 2014 · 184 citations

Total Quality Management, Customer Satisfaction, Customer Experience +9

Significant human risk factors in aircraft maintenance technicians

Yu-Hern Chang, Ying-Chun Wang · Safety Science · 2009 · 116 citations

Human Reliability, Engineering, Risk Management +7

Air cargo expansion and economic growth: Finding the empirical link

Yu-Hern Chang, Yu Chang · Journal of Air Transport Management · 2008 · 110 citations

Air Cargo Expansion, Economics, Transport Logistic +8

Seasonal ARIMA forecasting of inbound air travel arrivals to Taiwan

Ching‐Fu Chen, Yu-Hern Chang, Yu‐Wei Chang · Transportmetrica · 2009 · 91 citations

Rows per page

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