Pin-Fenn Chou

Statistics

Publications

Citations

209

H-Index

Active since

2014

Affiliations

Far East University(Current)

Pin-Fenn Chou is an author at Far East University specializing in customer satisfaction, customer relationship management, and perceived service quality.

Publications per year

2014–2014

Publications

Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan

Pin-Fenn Chou, Chin‐Shan Lu, Yu-Hern Chang · Transportmetrica A Transport Science · 2014 · 186 citations

Business, Marketing, Consumer Behavior +15

AN EVALUATION OF SERVICE QUALITY, TRUST, AND CUSTOMER LOYALTY IN HOME-DELIVERY SERVICES

Pin-Fenn Chou · 2014 · 23 citations

Business, Marketing, Marketing Management +15

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