Concepedia

Richard S. Lapidus

RS

Statistics

Publications

8

Citations

452

H-Index

8

Active since

1989

Affiliations

University of Nevada, Las Vegas(Current)

Baylor University

Richard S. Lapidus is an author at University of Nevada, Las Vegas specializing in marketing, business, and complaint handling.

Publications per year

1989–1997

8

Publications

8

Environmental dispositions and customer response to store atmospherics

Sanford Grossbart, Ronald Hampton, B. Rammohan et al. · Journal of Business Research · 1990 · 117 citations

Business, Marketing, Air Pollution +9

Customer complaint situations: An equity theory perspective

Richard S. Lapidus, Lori Pinkerton · Psychology and Marketing · 1995 · 114 citations

Business, Marketing, Social Psychology +16

Salespeople and Stress: The Moderating Role of Locus of Control on Work Stressors and Felt Stress

James A. Roberts, Richard S. Lapidus, Lawrence B. Chonko · The Journal of Marketing Theory and Practice · 1997 · 95 citations

Management, Marketing Management, Organizational Behavior +16

Aggregate Complaint Analysis

Richard S. Lapidus, John A. Schibrowsky · Journal of Services Marketing · 1994 · 34 citations

Management, Marketing, Marketing Management +17

Gaining a Competitive Advantage by Analyzing Aggregate Complaints

John A. Schibrowsky, Richard S. Lapidus · Journal of Consumer Marketing · 1994 · 28 citations

Business, Accounting, Organization Studies +12

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