Concepedia

Albert J. Taylor

AJ

11

Publications

613

Citations

10

H-Index

1963

Active since

Affiliations

Austin Peay State University(Current)

Missouri State University

University of Akron

Albert J. Taylor is an author at Austin Peay State University specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingCustomer SatisfactionHuman ResourcesSales ManagementMarketing StrategyConsumer ResearchMarketing ManagementProfessional Selling

Publications per year

1963–2011

11

Publications

11

The influence of salesperson skill, motivation, and training on the practice of customer‐oriented selling

Charles E. Pettijohn, Linda S. Pettijohn, Albert J. Taylor · Psychology and Marketing · 2002 · 155 citations

Customer Experience, Customer Satisfaction, Salesperson Skill +18

Does Salesperson Perception of the Importance of Sales Skills Improve Sales Performance, Customer Orientation, Job Satisfaction, and Organizational Commitment, and Reduce Turnover?

Charles E. Pettijohn, Linda S. Pettijohn, Albert J. Taylor · Journal of Personal Selling and Sales Management · 2007 · 125 citations

Customer Experience, Customer Satisfaction, Job Performance +18

Are performance appraisals a bureaucratic exercise or can they be used to enhance sales‐force satisfaction and commitment?

Charles E. Pettijohn, Linda S. Pettijohn, Albert J. Taylor et al. · Psychology and Marketing · 2001 · 66 citations

Customer Satisfaction, Job Performance, Performance Measurement +20

Total quality management and higher education: The employers' perspective

T. Hillman Willis, Albert J. Taylor · Total Quality Management · 1999 · 66 citations

Total Quality Management, Customer Satisfaction, Workforce Development +14

The relationship between effective counseling and effective sellingbehaviors

Charles E. Pettijohn, Linda S. Pettijohn, Albert J. Taylor · Journal of Consumer Marketing · 1995 · 54 citations

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