Linda S. Pettijohn

The influence of salesperson skill, motivation, and training on the practice of customer‐oriented selling

Charles E. Pettijohn, Linda S. Pettijohn, Albert J. Taylor · Psychology and Marketing · 2002 · 155 citations

Customer Experience, Customer Satisfaction, Salesperson Skill +18

Salesperson Perceptions of Ethical Behaviors: Their Influence on Job Satisfaction and Turnover Intentions

Charles E. Pettijohn, Linda S. Pettijohn, A. J. W. Taylor · Journal of Business Ethics · 2007 · 147 citations

Job Satisfaction, Salesperson Perceptions, Work Attitude +10

An Evaluation of Fast Food Restaurant Satisfaction

Linda S. Pettijohn, Charles E. Pettijohn, Robert H. Luke · Journal of Restaurant & Foodservice Marketing · 1997 · 145 citations

Customer Satisfaction, Satisfaction Rating, Service Quality +14

Does Salesperson Perception of the Importance of Sales Skills Improve Sales Performance, Customer Orientation, Job Satisfaction, and Organizational Commitment, and Reduce Turnover?

Charles E. Pettijohn, Linda S. Pettijohn, Albert J. Taylor · Journal of Personal Selling and Sales Management · 2007 · 125 citations

Customer Experience, Customer Satisfaction, Job Performance +18

Characteristics of performance appraisals and their impact on sales force satisfaction

Charles E. Pettijohn, Linda S. Pettijohn, Michael d'Amico · Human Resource Development Quarterly · 2001 · 110 citations

Customer Satisfaction, Job Performance, Performance Measurement +19