Gabriel Gazzoli

The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant Industry

Gabriel Gazzoli, Murat Hançer, Yumi Park · Journal of Hospitality & Tourism Research · 2009 · 138 citations

Job Satisfaction, Customer Satisfaction, Service Quality +15

Online distribution strategies and competition: are the global hotel companies getting it right?

Gabriel Gazzoli, Woo Gon Kim, Radesh Palakurthi · International Journal of Contemporary Hospitality Management · 2008 · 113 citations

Digital Marketing, International Marketing, Hospitality Revenue Management +21

Explaining why employee‐customer orientation influences customers' perceptions of the service encounter

Gabriel Gazzoli, Murat Hançer, Peter B. Kim · Journal of service management · 2013 · 73 citations

Customer Experience, Customer Satisfaction, Ob View +20

Factors Affecting the Travel Expenditure of Visitors to Macau, China

Woo Gon Kim, Taegoo Terry Kim, Gabriel Gazzoli et al. · Tourism Economics · 2011 · 43 citations

Economics, Tourism Performance, International Tourism +7

Influence of the Work Relationship Between Frontline Employees and Their Immediate Supervisor on Customers’ Service Experience

Peter B. Kim, Gabriel Gazzoli, Halin Qu et al. · Journal of Hospitality Marketing & Management · 2015 · 38 citations

Customer Satisfaction, Consumer Research, Human Resource Management +21