Concepedia

John Disney

JD

8

Publications

466

Citations

8

H-Index

1991

Active since

Affiliations

Nottingham Trent University(Current)

John Disney is an author at Nottingham Trent University specializing in business, total quality management, and statistics.

Top concepts

BusinessManagementStatisticsEngineeringTotal Quality ManagementQuality SystemsDesignMarketingReliabilityDesign Thinking

Publications per year

1991–2012

8

Publications

8

Quality by Experimental Design.

John Disney, Tiffany Barker · Journal of the Royal Statistical Society Series A (Statistics in Society) · 1996 · 210 citations

Total Quality Management, Engineering, Quality Management Systems +18

Customer satisfaction and loyalty: The critical elements of service quality

John Disney · Total Quality Management · 1999 · 78 citations

Customer Satisfaction, Service Quality, Service Research +6

Statistical Methods, Experimental Design and Scientific Inference.

John Disney, R. A. Fisher · Journal of the Royal Statistical Society Series D (The Statistician) · 1991 · 76 citations

Statistical Methods, Statistical Thinking, Foreword Statistical Methods +10

Designing the strategic planning process: does psychological type matter?

David Jennings, John Disney · Management Decision · 2006 · 29 citations

Project Management, Strategic Practice, Portfolio Strategy +16

Competing through quality in transport services

John Disney · Managing Service Quality · 1998 · 29 citations

Total Quality Management, Customer Satisfaction, Public Transport Industry +14

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