Abdul Rahim Zumrah

The effects of perceived organizational support and job satisfaction on transfer of training

Abdul Rahim Zumrah, Stephen Boyle · Personnel Review · 2015 · 97 citations

Employee Involvement, Job Satisfaction, Employee Attitude +14

The consequences of transfer of training for service quality and job satisfaction: an empirical study in the Malaysian public sector

Abdul Rahim Zumrah, Stephen Boyle, Erich C. Fein · International Journal of Training and Development · 2013 · 57 citations

Training System, Customer Satisfaction, Job Satisfaction +12

Determinants of customer-perceived service quality in higher education: the roles of job satisfaction and organizational commitment

Abd Al-Aziz Al-Refaei, Hairuddin Mohd Ali, Abdulmajid Mohammed Aldaba et al. · International Journal of Quality and Service Sciences · 2023 · 34 citations

Total Quality Management, Customer Satisfaction, Job Satisfaction +11

Examining the relationship between perceived organizational support, transfer of training and service quality in the Malaysian public sector

Abdul Rahim Zumrah · European journal of training and development · 2015 · 21 citations

Customer Satisfaction, Strategic Human Resources, Organizational Support +18

Service Quality in Malaysian Public Sector: The Role of Transfer of Training

Abdul Rahim Zumrah · Procedia - Social and Behavioral Sciences · 2014 · 19 citations · Full text

Total Quality Management, Customer Satisfaction, Training System +15