Jennifer A. Locander

How salesperson traits and intuitive judgments influence adaptive selling: A sensemaking perspective

David A. Locander, Jennifer A. Locander, Frankie J. Weinberg · Journal of Business Research · 2020 · 45 citations

Customer Satisfaction, Behavioral Sciences, Salesperson Traits +10

How social media self-efficacy and social anxiety affect customer purchasing from agile brands on social media

Sıddık Bozkurt, David Gligor, Jennifer A. Locander et al. · Journal of Research in Interactive Marketing · 2023 · 31 citations

Customer Satisfaction, Digital Marketing, Social Marketing +22

Should I Stay or Should I Go? The Cascading Impact of Performance Pressure on Supervisor Bottom-Line Mentality and Salesperson Hypervigilant Decision Making, Emotional Exhaustion, and Engagement

B. Brown, Jennifer A. Locander, William B. Locander · Journal of Business-to-Business Marketing · 2022 · 24 citations

Customer responses to frontline employee complaining in retail service environments: The role of perceived impropriety

Jennifer A. Locander, Allyn White, Christopher L. Newman · Journal of Business Research · 2018 · 20 citations

Customer Experience, Customer Satisfaction, Service Quality +12

Dignity in the workplace: a frontline service employee perspective

Breanne A. Mertz, Jennifer A. Locander, B. Brown et al. · The Journal of Marketing Theory and Practice · 2023 · 12 citations