Concepedia
Statistics
Publications
62
Citations
11K
H-Index
44
Active since
1984
Affiliations
London Business School(Current)
University of Warwick
University College Dublin
China Europe International Business School
Chris Voss is an author at London Business School specializing in management, operations management, and innovation.
Publications per year
1984–2024
Case research in operations management
Chris Voss, Nikos Tsikriktsis, Mark Frohlich · International Journal of Operations & Production Management · 2002 · 4K citations
Management, Operations Management, Case Management +10
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
Bart Larivière, David E. Bowen, Tor W. Andreassen et al. · Journal of Business Research · 2017 · 739 citations · Full text
Business, Human Resource Management, Management Information Systems +12
Development of a Technical Innovation Audit
Vittorio Chiesa, Paul Coughlan, Chris Voss · Journal of Product Innovation Management · 1996 · 614 citations
Business, Innovation Management, Performance Management +15
Alternative paradigms for manufacturing strategy
Chris Voss · International Journal of Operations & Production Management · 1995 · 452 citations
Management, Strategic Management, Strategy +7
The impact of supply chain relationship quality on quality performance
Brian Fynes, Chris Voss, Seán de Búrca · International Journal of Production Economics · 2004 · 356 citations
Management, Operations Management, Supply Chain Management +9
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