Shaharuddin Tahir

Assessing the influence of customer relationship management (CRM) dimensions on organization performance

Abdul alem Mohammad, Basri bin Rashid, Shaharuddin Tahir · Journal of Hospitality and Tourism Technology · 2013 · 70 citations

Customer Satisfaction, Organizational Characteristic, Crm Organization +18

THE IMPACT OF PERCEIVED ENVIRONMENTAL RESPONSIBILITY ON TOURISTS’ INTENTION TO VISIT GREEN HOTEL: THE MEDIATING ROLE OF ATTITUDE

Ataul Karim Patwary, Hamimi Omar, Shaharuddin Tahir · GeoJournal of Tourism and Geosites · 2021 · 49 citations · Full text

Customer Satisfaction, Destination Marketing, Green Marketing +15

Assessing the mechanism of energy efficiency and energy poverty alleviation based on environmental regulation policy measures

Baijun Wu, Shaochen Liu, Jingwei Wang et al. · Environmental Science and Pollution Research · 2021 · 40 citations

Engineering, Energy Poverty, Energy Efficiency +12

Customer relationship management and hotel performance: the mediating influence of marketing capabilities—evidence from the Malaysian hotel industry

Abdulalem Mohammed, Basri B. Rashid, Shaharuddin Tahir · Information Technology & Tourism · 2017 · 39 citations

Relationship Marketing, Management, Hospitality Marketing +13

Customer Relationship Management (CRM) Technology and Organization Performance: Is Marketing Capability a Missing Link? An Empirical Study in the Malaysian Hotel Industry

Abdulalem Mohammed, Basri B. Rashid, Shaharuddin Tahir · Asian Social Science · 2014 · 35 citations · Full text

Customer Satisfaction, Organizational Characteristic, Organizational Behavior +21