Leona Tam

Changing circumstances, disrupting habits.

Wendy Wood, Leona Tam, Melissa Guerrero Witt · Journal of Personality and Social Psychology · 2005 · 642 citations

Behavioral Decision Making, Behavioral Aspect, Behavior Analysis +18

Project feasibility study: the key to successful implementation of sustainable and socially responsible construction management practice

Liyin Shen, Vivian W.Y. Tam, Leona Tam et al. · Journal of Cleaner Production · 2009 · 419 citations

Construction Technology, Construction Project Management, Engineering +10

Not All Repeat Customers Are the Same: Designing Effective Cross-Selling Promotion on the Basis of Attitudinal Loyalty and Habit

Yuping Liu–Thompkins, Leona Tam · Journal of Marketing · 2013 · 171 citations

Customer Experience, Customer Satisfaction, Consumer Study +16

Recovery Voice and Satisfaction After Service Failure

Kiran Karande, Vincent P. Magnini, Leona Tam · Journal of Service Research · 2007 · 170 citations

Service Provider, Customer Satisfaction, Customer Experience +20

The psychology of password management: a tradeoff between security and convenience

Leona Tam, Myron Glassman, Mark Vandenwauver · Behaviour and Information Technology · 2009 · 154 citations

Engineering, Usable Security, Information Security +17