Concepedia

Sami Kärnä

SK

13

Publications

548

Citations

13

H-Index

2004

Active since

Affiliations

Aalto University(Current)

Tampere University

University of Technology

Sami Kärnä is an author at Aalto University specializing in management, customer satisfaction, and construction management.

Top concepts

ManagementEngineeringCustomer SatisfactionConstruction ManagementConstruction OperationsDesignConstruction EngineeringConstruction Project ManagementBusinessProject Management

Publications per year

2004–2017

13

Publications

13

Analysing customer satisfaction and quality in construction – the case of public and private customers

Sami Kärnä · 2004 · 104 citations

Total Quality Management, Customer Satisfaction, Handover Procedures +13

A framework for measuring student and staff satisfaction with university campus facilities

Sami Kärnä, Päivi Julin · Quality Assurance in Education · 2015 · 92 citations

Customer Satisfaction, Education, Quality Management Systems +16

Modelling structure of customer satisfaction with construction

Sami Kärnä, Juha‐Matti Junnonen, Veli‐Matti Sorvala · Journal of Facilities Management · 2009 · 67 citations

Customer Experience, Customer Satisfaction, Construction Project Management +17

Customer Journey a method to investigate user experience.

Suvi Nenonen, Heidi Rasila, Juha‐Matti Junnonen et al. · 2008 · 47 citations

Customer Experience, Customer Satisfaction, Workplace Psychology +22

Classifying and clustering construction projects by customer satisfaction

Sami Kärnä, Veli‐Matti Sorvala, Juha‐Matti Junnonen · Facilities · 2009 · 36 citations

Total Quality Management, Customer Satisfaction, Construction Project Management +16

Rows per page

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