Chen Zheng

Are tourists with higher expectation more sensitive to service performance? Evidence from urban tourism

Shun Ye, Jialin Wu, Chen Zheng · Journal of Destination Marketing & Management · 2019 · 44 citations

Customer Satisfaction, Tourism Management, Higher Expectation +9

Tourism Firms’ Vulnerability to Risk: The Role of Organizational Slack in Performance and Failure

Chen Zheng, Zezeng Li, Jialin Wu · Journal of Travel Research · 2021 · 35 citations · Full text

Tourism Management, Tourism Performance, Firm Performance +18

Diversification and performance in the hotel industry: do board size and family representation matter?

Chen Zheng, Henry Tsai · International Journal of Contemporary Hospitality Management · 2019 · 27 citations · Full text

Tourism Management, Family Representation Matter, Firm Performance +21

Revisiting customer loyalty toward mobile e-commerce in the hospitality industry: does brand viscosity matter?

Jialin Wu, Shun Ye, Chen Zheng et al. · International Journal of Contemporary Hospitality Management · 2021 · 24 citations · Full text

Customer Experience, Customer Satisfaction, Brand Viscosity +19

The moderating effect of board size on the relationship between diversification and tourism firm performance

Chen Zheng, Henry Tsai · Tourism Economics · 2019 · 17 citations · Full text

Tourism Management, Tourism Performance, Firm Performance +17