Concepedia

Po‐Tsang Chen

PC

6

Publications

811

Citations

6

H-Index

2009

Active since

Affiliations

Ming Chuan University(Current)

Po‐Tsang Chen is an author at Ming Chuan University specializing in marketing, customer satisfaction, and business.

Top concepts

BusinessMarketingCustomer SatisfactionManagementConsumer ResearchService QualityConsumer BehaviorHospitality IndustryBrand ManagementMarketing Insights

Publications per year

2009–2014

6

Publications

6

The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry

Po‐Tsang Chen, Hsin‐Hui Hu · International Journal of Hospitality Management · 2009 · 270 citations

Relational Benefits, Relationship Marketing, Customer Satisfaction +9

How determinant attributes of service quality influence customer‐perceived value

Po‐Tsang Chen, Hsin‐Hui Hu · International Journal of Contemporary Hospitality Management · 2010 · 213 citations

Customer Satisfaction, Value Theory, Consumer Research +16

Do reward programs truly build loyalty for lodging industry?

Hsin‐Hui “Sunny” Hu, Chun-Te Huang, Po‐Tsang Chen · International Journal of Hospitality Management · 2009 · 138 citations

Customer Satisfaction, Hospitality Marketing, Business +8

The mediating role of relational benefit between service quality and customer loyalty in airline industry

Po‐Tsang Chen, Hsin‐Hui “Sunny” Hu · Total Quality Management & Business Excellence · 2012 · 92 citations

Total Quality Management, Relationship Marketing, Customer Satisfaction +14

Attributes of Destination Attractiveness in Taiwanese Bicycle Tourism: The Perspective of Active Experienced Bicycle Tourists

Cheng‐Fei Lee, Po‐Tsang Chen, Hsun-I Huang · International Journal of Hospitality & Tourism Administration · 2014 · 53 citations

Customer Satisfaction, Culture, Economics +15

Rows per page

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