Yi‐Chieh Wang

Publications

298

Citations

H-Index

2012

Active since

Affiliations

Chia Nan University of Pharmacy and Science(Current)

National Kaohsiung Normal University

Yi‐Chieh Wang is an author at Chia Nan University of Pharmacy and Science specializing in hospitality management, business, and customer satisfaction.

ORCID

Top concepts

BusinessMarketingCustomer SatisfactionHospitality ManagementManagementCustomer ServiceHospitality IndustryHospitality MarketingService QualityUser Experience

Publications per year

2012–2021

Publications

Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry

Yang-Fei Tai, Yi‐Chieh Wang, Ching-Ching Luo · Service Business · 2021 · 71 citations · Full text

Customer Satisfaction, Human-related Service Innovation, Service Innovation +8

Analysis and benchmarking of greenhouse gas emissions of luxury hotels

Kuo-Tsang Huang, Jen Chun Wang, Yi‐Chieh Wang · International Journal of Hospitality Management · 2015 · 69 citations

Luxury Hotels, Greenhouse Gas Emission Reduction, Greenhouse Gases +7

Systematic review of the elements and service standards of delightful service

Jen Chun Wang, Yi‐Chieh Wang, Yang-Fei Tai · International Journal of Contemporary Hospitality Management · 2016 · 53 citations

Customer Satisfaction, Services Management, Hospitality +25

Implementation of delightful services: From the perspective of frontline service employees

Yi‐Chieh Wang, Ching-Ching Luo, Yang-Fei Tai · Journal of Hospitality and Tourism Management · 2016 · 51 citations

Customer Satisfaction, Frontline Service Employees, Organizational Communication +12

Effective training methods for fostering exceptional service employees

Ching-Ching Luo, Yi‐Chieh Wang, Yang-Fei Tai · Journal of Hospitality and Tourism Insights · 2019 · 19 citations

Training System, Customer Satisfaction, Effective Training Methods +24

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